How SEW-EURODRIVE alleviates pressures of potential downtime and lost opportunities

At SEW-EURODRIVE, we understand the critical importance of minimising downtime and maximising operational efficiency for equipment manufacturers, system integrators, and end users. Our commitment to delivering end-to-end service solutions is exemplified through our comprehensive approach, ensuring the uninterrupted flow of your equipment.

Quality, Service, and Delivery

In conjunction with our suite of support offerings, quality, service, and delivery are paramount to creating a competitive edge for our customers. At SEW-EURODRIVE, this process begins with our knowledgeable sales and engineering teams, who guide the selection of optimal solutions. This support extends throughout the product’s lifecycle, with dedicated service and repair teams providing ongoing maintenance and assistance.

Quality

Quality is ingrained in our products, representing variety, reliability, and innovative strength. From product design to employee training, we prioritize quality at every level of our company. Our commitment to continual improvement is reflected in our systems, processes, and services, supported by customer feedback and a dedication to providing a safe working environment.

Engineer Phil said: “We have been very impressed with the support and service that their team has provided over this time. I wouldn’t hesitate to recommend SEW to any OEM wanting a quality product, backed by excellent service and support.”

SEW-EURODRIVE’s Australian operations are ISO 9001 certified, ensuring adherence to the standards in Quality Management Systems across sales, assembly, supply, and technical support.

Service and Support

Our service and support extend beyond the sales process, beginning with pre-sales assistance and continuing through installation, commissioning, and ongoing maintenance phases. Our experienced professionals provide support, reducing errors and uncertainties during installation and ensuring optimal system performance throughout its lifecycle.

Senior Electrical Engineer, Shabbir said: “A team member has assisted us with our gantry application on MovidriveB from prototyping proof of concept until initial commissioning done yesterday at our site. Their professional skills talent and demeanour has been most appreciated and a further token of trust has increased in our relationship with SEW.”

Delivery

With a modular product portfolio and extensive stock holdings, we can swiftly supply products to meet urgent requirements, even in emergency breakdown situations. Our engineering team is adept at reengineering legacy products, providing energy-efficient solutions with reduced maintenance needs. This commitment to rapid service turnaround has driven the establishment of service and support centers across Australia, ensuring proximity to our customers.

Engineering Manager, Craig said: “Just want to pass on how pleased I was with the after-hours service Tuesday morning. The guys were pleasant and attentive to our needs after being woken up at 2:30 am. We also get great delivery turnaround with items already on their way before I even have asked the question. Another reason why we stick with SEW!”

At SEW-EURODRIVE, we are dedicated to alleviating the pressures of potential downtime and lost opportunities, ensuring our customers can operate with confidence and efficiency.

Visit our website and contact us today at www.sew-eurodrive.com.au.