Australian chocolatier sweetens operations using NetSuite

Belgian Delights, an Australian specialty chocolate manufacturer, has implemented the Oracle NetSuite cloud-based applications. Using the systems, the company has been able to increase the capacity of its small team, expand its range of customised Belgian-style chocolate lines and streamline its core business and financial processes.

Founded in 1987 as a specialty chocolate and pastry shop, Belgian Delights opened a custom-designed chocolate factory in 2000 in Molendinar, Queensland, to offer a variety of Belgium chocolate lines, ranging from personalised, individually wrapped couverture chocolates, through to boxes of assorted truffles.

To meet growing national and international demand, Belgian Delights needed to be able to streamline complex manufacturing processes and gain a complete view into operations across its rapidly expanding business. After careful evaluation, Belgian Delights selected NetSuite.

“Our business is inspired by a passion for chocolate sustained through three generations and we take the utmost pride in the quality of our products,” said Christophe Verstreken, General Manager, Belgian Delights. “As a family business, we want to continue this legacy and that requires us to focus on every detail. As our business expanded, maintaining that focus was becoming increasingly difficult and that’s why we had to rethink the way we run our operations. With NetSuite, we have been able to increase visibility, streamline financial and manufacturing processes, and most importantly of all, stay true to our family’s traditional chocolate-making heritage.”

With NetSuite, Belgian Delights has been able to improve accounting, financial, CRM and manufacturing processes, and enhance visibility across its growing operations. This has enabled Belgian Delights to minimise overhead costs and use data to gain a deeper understanding of its manufacturing processes, with customised information on nutrition and allergens able to be easily captured and processed. By providing a single source of truth across all core business processes, NetSuite has also enabled Belgian Delights to expand its range of customisation options for its wholesale customers, some major speciality retailers as well as some of Australia’s leading hotel groups.

Belgian Delights worked with NetSuite partner JCurve Solutions to implement NetSuite. “Australian manufacturers are an important part of our economy and require sophisticated systems to handle complex supply chain and financial operations,” said Jason Toshack, General Manager, Oracle NetSuite ANZ.

“With NetSuite, the Belgian Delights team has been able to drive efficiencies across their business so they can focus on scaling operations and meet customer expectations. We’re happy to be playing our own small part in helping Australians enjoy their beloved chocolate.”